Privacy policy.

Brighter Minds Therapy (hereinafter “we,” “us,” “our”) operates an online mental health therapy service. This Privacy Policy describes how your personal information may be collected, used, and shared when you (hereinafter “you,” “user,” and “Subscriber”) visit or use our service through Brightermindstherapy.com and how you can contact us or manage that information.

This Privacy Policy applies to Brighter Minds Therapy’s website, located at Brightermindstherapy.com, as well as its other websites, applications, or online services that link to this Privacy Policy (hereinafter “the Sites”), regardless of how you access or use them, including through mobile devices. This Privacy Policy applies to therapy recipients, therapy service providers (hereinafter “Therapy Providers”), and anyone visiting the Sites for additional information.

By using the Sites and the service and/or registering for an account with us, you are accepting the terms of this Privacy Policy and the applicable terms of service, and you are consenting to our collection, use, disclosure, retention, and protection of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit Brightermindstherapy.com, we automatically collect certain information from you and your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

Types of Information We Collect: We collect two basic types of information from you: (1) personally identifiable information (PII) and (2) non-personally identifiable information (non-PII). PII is any information that can individually identify you, such as your name, contact information (e.g., email address, postal address, telephone number), and payment information (e.g., credit/debit card information, bank account number). Non-PII includes information that does not personally identify you, such as gender, general location information, and other demographic data.

Personally Identifiable Information: You may supply us with your PII in various circumstances, including registration for an account, customer service requests, email subscriptions, surveys, purchases, social media participation, and other instances where you knowingly provide information.

Collection of Personally Identifiable Information From Social Media Sites: When you interact with any page on the Sites or our social media accounts, we may collect the PII you make available to us, including account ID or username and information in your posts. If you log in to your account through a social networking service, we may share information about your activities with that social network’s users with your permission.

Information You Give Us: We receive and store information you enter on the Sites, including your name, mailing address, phone number, email address, and payment information.

Information We Automatically Collect: As you browse the Sites, we collect information about the web pages or products you view, referring websites or search terms, and your interactions with the Sites. This information, referred to as “Device Information,” includes computer and connection details, browsing history, transaction history, and web log information.

We collect Device Information using technologies such as cookies, log files, web beacons, tags, and pixels.

Location Information: We may receive information about your location and mobile device, including a unique identifier for your device, to provide location-based services. We only collect precise geo-location information with your consent, and you can limit this information’s use.

Information From Other Sources: We may supplement the personal information we collect with information from third parties or our offline interactions with you to verify and update information and better customize the Sites.

HOW WE USE YOUR INFORMATION

We use the information we collect to personalize and improve your experience on the Sites, fulfill your requests, analyze trends and statistics, and communicate with you. We also use Device Information.  We also use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Sites (for example, by generating analytics about how our customers browse and interact with the Sites and to assess the success of our marketing and advertising campaigns).

Here are the specific purposes for which we use your information:

Provide and maintain our services: We use your information to deliver our therapy services, process payments, and provide customer support.

Personalize your experience: We may use your information to personalize your experience on our Sites and tailor the content and recommendations to your interests and preferences.

Communicate with you: We may use your information to communicate with you about our services, respond to your inquiries or requests, send you important updates or announcements, and provide you with information related to your therapy sessions.

Improve our services: We analyze the information we collect to understand how our users interact with our Sites, identify areas for improvement, and enhance the overall user experience.

Protect against fraud and ensure security: We use your information to detect and prevent fraudulent activities, unauthorized access, and other illegal activities.

Comply with legal obligations: We may process your information to comply with applicable laws, regulations, and legal processes.

SHARING YOUR INFORMATION

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us deliver our services, process payments, and perform other business functions. These service providers are contractually obligated to protect your information and are prohibited from using your personal data for any other purposes.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, government investigation, or other legal process.

Protecting Our Rights: We may disclose your information when we believe it is necessary to protect our rights, enforce our terms of service, or investigate potential violations or misconduct.

With Your Consent: We may share your information with third parties if we have obtained your consent to do so.

YOUR RIGHTS AND CHOICES

You have certain rights and choices regarding the personal information we collect and process about you:

Access and Update: You have the right to access and update your personal information. You can review and update your account information by logging into your account on our Sites. If you need assistance, you can contact us for further support.

Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions provided in the communication. Please note that even if you opt-out of receiving promotional emails, we may still send you non-promotional messages related to your therapy sessions or other transactions.

Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Sites may become inaccessible or not function properly.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

California Privacy Rights: If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to know about the personal information we collect, disclose, and sell about you, as well as the right to request deletion of your personal information.

SECURITY OF YOUR INFORMATION

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

CONCLUSION

In summary, as a therapy platform, we collect and use your personal information to provide our therapy services, personalize your experience, communicate with you, improve our services, protect against fraud, and comply with legal obligations. We may share your information with third parties in certain circumstances, and you have rights and choices regarding the personal information we collect and process about you. We also take reasonable security measures to protect your information, although no method of transmission or storage is completely secure.

If you have any further questions or concerns about our privacy practices, please feel free to contact using the details provided below:

Brighter Minds Therapy

rachel@brightermindstherapy.com

865-214-6383